FAQ

We've got you covered - Answers to your most common questions!
How can I pay for my order? What cards do you take?
We have a number of convenient order payment options available to our customers on our website: shop Pay, Pay Pal, GPay (using Chrome), Apple Pay (Using Safari), Visa, Master Card, American Express, Discover, and Affirm.
Who should I contact if I have any questions after I receive my Lume Pad 2?
Whether you have technical or general support questions about the Lume Pad 2, please contact our support team. We'll make sure to get you sorted.
What stores/Where can I see the Lume Pad in person?
Our products are not currently available in stores. 
However, we are offering a 30-day free return policy.
Can everyone see the 3D Lightfield effect?
The Lightfield effect can be perceived by most people using the Lume Pad 2. In rare cases persons needing astigma correction or other visual challenges, like being blind in one eye, may not recieve the sterescopic 3D effect. However in apps that display novel camera views from Leia FaceTracking, everyone is able to see parallax 3D.
What version of Android is it running?
The Lume Pad 2 runs Android 12. So, if your favorite apps support it, you should be set!
Does the Lume Pad 2 have the Google Play Store?
Yes the Lume Pad 2 is a GMS (Google Mobile Services) certified Android 12 Tablet with the entire Google Play store and other google services like virtual assistant, AR Core, etc...
What comes loaded on the Lume Pad 2?
New in the box, we have loaded Android 12, the whole suite of the Leia 3D AI eco system including LeiaCam, LeiaPix, LeiaChat, LeiaFlix, LeiaTube, LeiaPlayer, LeiaFrame, LeiaDream, LeiaViewer, and of course the Leia Appstore. The complete Google Mobile Services are also loaded, including the Google Play Store, GMail, Maps, YouTube, Drive, etc.

In addition to all the Leia apps, the Leia Appstore will also have many 3D games and apps!
Can Lume Pad 2 turn any 2D content into 3D?
Yes, it can turn any pre-existing 2D media content into 3D. Any photo or video stored locally on the device can be converted using LeiaPlayer. LeiaTube will allow you to convert popular video streaming sites such as YouTube, Vimeo, CNN, Facebook or Twitch to 3D. This means the pool of content to enjoy in 3D is virtually infinite!
What’s battery life like?
Battery life varies based on usage. In the worst case, a user running a real-time game in 3D mode at maximum brightness will run down the battery in a little over two hours. Using the device like a normal tablet at a comfortable brightness to browse the web or watch 2D video is competitive with other major tablet devices, and the battery is rated to last over 10 hrs. The Lume Pad 2 has a better battery life when displaying immersive content than VR headsets.
Does 3D use more battery power than 2D?
Additional power is required to project Lightfield images. As a result, 3D content does spend more battery life than traditional 2D content. Occasionally, your device can be hot especially when you don't use any cover. This is a normal behavior. If you think your device it too hot, feel free to turn it off for 5-10 minutes.
What kind of charger do I need to charge my Lume Pad 2?
The Lume Pad 2 is rated for Quick Charge 3.0 (a.k.a. QC3.0 / Super Fast Charge) with a rating of 33W or greater. Be sure to use a USB-C to USB-C cable, like the one included with the Lume Pad 2.
Do you have any recommendations for a wireless mouse and keyboard that would pair well with the Lume Pad 2?
Any Bluetooth mouse and/or keyboard that works with Android 12 should work perfectly on Lume Pad 2.
How much storage is on the device?
The Lume Pad 2 comes with 128GB internal storage and an SD card slot for additional, removable internal storage. The Lume Pad also supports external storage through the USB-C port, and cloud services.
Does the Lume Pad 2 accept an SD Card?
Yes, the Lume Pad 2 accepts a microSD/TF/XC 3.0 card, up to 2TB!
What comes in the Lume Pad 2 box?
In addition to the LumePad 2, there's a USB-C-to-USB-C cable. We don't provide any charger. Make sure to use a super fast charger with a rating >33W.
We don't provide the charger because most of our customers already have several AC adapters and we wanted to reduce our impact on the environment. We also kept the price down by not providing un needed adapters with the Lume Pad 2.
Does Lume Pad 2 water resistant?
The Lume Pad 2 is water-resistant to minor splashes that don’t get inside. But this is not waterproof! Try to avoid any exposure to water, coffee or any other liquids that do not belong in electronics.
What is the sound quality like on the Lume Pad 2?
The Lume Pad 2 is equipped with loudspeakers QUAD supporting Dolby ATMOS Qualcomm aptX(tm)! That multi-dimensional sound provides incredible realism for movies, music and games.
I see the Lume Pad 2 uses a Snapdragon 888 - is that enough?
Yes, the Qualcomm Snapdragon 888 offers best in class mobile performance with Android 12. It runs everything it needs to run very smoothly ;)
How many nits has Lume Pad 2? (Brightness)
450 nits in 2D mode
300 nits in 3D mode
Does the Lume Pad 2 support GPS?
Yes! The current Lume Pad 2 does support GPS navigation!
What 3D formats of pictures/videos/models are supported on Lume Pad 2?
3D:
- Leia Image Format / LIF (JPG)
- Leia Video Format / LVF (MP4)
- Side by Side 3D / SBS / 2x1 (JPG, PNG, WEBP) (MP4, MKV, WEBM, H4V)
- Legacy 3D Formats (MPO, JPS)
2D:
- JPG 
- PNG 
- WEBP 
- HEIC 
- MP4, MKV 
- WEBM
The Leia Viewer app supports STL, FBX, OBJ, GLB, and GLTF.
Am I able to use a stylus with my Lume Pad 2?
The Lume Pad 2 does not support an active-type stylus.
However, you can use a passive stylus with your Lume Pad 2, like SonarPen.
How has Leia incorporated AI into its products? 
Leia has made significant investments in AI research and development, which is reflected in our products. We have been able to leverage AI technologies to enhance the user’s experience, improve functionality, solve complex problems, and provide new features. By incorporating AI, our products can:
1.Use 3D•AI software and hardware to create crystal clear and vivid imagery, giving content a heightened sense of realism. 
2.Use Diffractive Lightfield Backlighting (DLB) displays to generate the image, while Leia FaceTracking follows the frame of the face and steers the image in optimal direction for the user. The face tracking feature works for faces of all complexions. 
Use 3D•AI technology for 2D to 3D real time conversion while enhancing images and videos.
Why is 3D•AI viewing only for single users at this time? 
Leia’s 3D•AI uses face tracking to optimize and sharpen 3D images. Currently, it’s designed to follow one facial “form” in front of the display to ensure industry-leading sharpness for 3D imagery. As displays increase in resolution (8K+) it may make sense to support more than one user.
Are there any limitations to the kind of 2D content Leia’s 3D•AI can convert into 3D, on the tablet?
Leia’s AI can convert any local 2D media file into 3D, as well as video streams from the web, as long as they don’t have DRM protection. As long as the content is in a supported file type (e.g., JPEG, MP4, etc.) and does not have DRM, our technology can convert it to 3D.
How does the 3D•AI work with VR and AR?
The 3D•AI technology powering the Lume Pad 2 works with VR/AR in various ways. Lume Pad 2 is fully Google ARCore certified, and you can play back ARCore apps as well as build ARCore apps in 3D on Lume Pad 2. In LeiaPlayer, both VR180/360 photos and videos can be played back in 3D, and it can even convert 2D 360 photos and videos into 3D. LeiaTube can play back both VR180 and 360 videos from the web too. The VR and AR experiences on Leia platforms are unique and can not be experienced on any other device. 3D•AI enables a better level of engagement than XR devices with a far more balanced immersive experience that does not isolate users from their surroundings.
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