Troubleshooting

Error: Cannot Read Model

There are a few reasons for this error to appear when importing a local model:

Confirm LeiaViewer Has Permission To Access The File

• Long press on the LeiaViewer App

• Select App Info

• Tap Permission

• Ensure Files and media is 'Allowed'

Confirm your File Is Under The Recommended File Size

Report A Bug

You can report a bug using our LeiaViewer Forums. To get the quickest solution, please provide the following:

• Confirmation your file meets the texture and file size recommendations

• Your LeiaViewer version: this can be found by long pressing on Leia Viewer, tapping on App Info

• Model for reproducing the issue

  • If loading a local file: A zip file with the model you are trying to load

  • If loading from Sketchfab, the name of the model and author

• A description of the problem you are experiencing

• (Optional) If you have Android Studio and are familiar with recording Android Logcat, a log file with the issue would greatly help troubleshooting